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Privacy Policy

This privacy policy sets out how Forever Crystal uses and protects any information that you give Forever Crystal when you use our website www.forevercrystal.co.uk.

The policy explains how we use any personal information that we collect from you whilst you are using our website.

Forever Crystal is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Forever Crystal may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Our policy for handling your personal information is guided and defined by the General Data Protection Regulation (GDPR) which comes into force on 25 May 2018.

 

WE COLLECT PERSONAL INFORMATION ABOUT YOU WHEN YOU

  • visit our website and
  • create an account
  • purchase a product or service
  • checkout as a guest
  • redeem a voucher or offer code.
  • purchase a product or service by telephone or in person.
  • engage with us on social media.
  • contact us by any means with a query or complaint, etc
  • ask us to email you information about a product or service
  • enter a prize draw or competition
  • voluntarily complete an online survey
  • complete a review of our products or services
  •  subscribe for our newsletter
  •  create a wish list or gift list

 

WHAT WE COLLECT

 When you create an account with us we will ask you to provide the following information:

 your name

  • your address
  • telephone/mobile number
  • email address

 When you order a product or service from us we may additionally ask you to either provide, or to confirm:

  • the billing and delivery address
  • telephone/mobile number in case we need to contact you about an order
  • email address for order sending you an order confirmation and delivery tracking details

We will only request payment card details when you wish to confirm an order for a product or service. Your debit or credit card details are not seen by Forever Crystal as they are entered directly a secure payment gateway hosted by our merchant bank Worldpay or Paypal.

If you prefer not to provide your payment card details to our website you can confirm an order and pay by calling our customer support team.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

Personal information collected about you is used to process your orders and to manage your account. In processing customer orders, we may seek information from credit reference and fraud prevention agencies.

You have a right to request a copy of the personal information that we hold about you.  If you want us to update, correct or remove any information, our contact details are provided below.  

To process an order made using our website, your details may need to passed on to a third party courier to deliver the product that you ordered. Your details may also be used by the courier to inform you of the delivery date and time. If we need to confirm any detail of an order with you, we may contact you by telephone, text message or email to ensure that we fulfil your expectations.

Afterwards, we make keep your details in order to fulfil any contractual obligations to you such as refunds, guarantees, and to ensure that we comply with internal record keeping obligations required by the relevant tax authority.

We may also use information that you provide in the form of reviews or feedback to understand your needs and provide you with a better product or service.

Information that you may provide to us in the form of a review or feedback may be used to help us understand your needs and provide you with a better product or service.

If you have given your consent (as required by GDPR), we may from time to time email you about new products and services or special offers that we feel may be of interest to you, or for market research purposes.

We have never and will never sell your personal information to other organisations for any purpose.

You can at any time ask us to stop sending you email marketing by clicking on the “unsubscribe” link located at the bottom of every email or newsletter received.

 

HOW WE PROTECT YOUR DATA

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Personal and/or payment information that you may be asked to provide whilst using our website is secured by our use of Secure Socket Layer (SSL) technology. You will see that the address of each web page is prefixed by https://, providing reassurance that any data that you are asked to provide is encrypted at 256 bits. Our SSL Certificate is provided by RapidSSLwhich should provide you with confidence that your information is secure, demonstrated by the https, closed padlock and the static trust mark displayed on our site.

When entering personal information, you will see that a padlock is displayed next to the web page address in the top left corner of the screen. During the checkout process you will be offered payment options including debit / credit card or Paypal. If you choose an online payment method, you will be directed to the secure payment gateway hosted by either Sagepay or Paypal (as appropriate). Forever Crystal does not handle or store your payment card data.

Alternatively you may prefer to call us on 01773 820287 and make payment for your order by telephone. Your payment will be processed immediately using a fixed Worldpay terminal and your payment card details destroyed by cross-shredding.   

With respect to the handing of payment card and associated personal data, Forever Crystal has established systems and management practices which meet the requirements of The Payment Card Industry Data Security Standard (PCI DSS). Our annual PCI certificate demonstrates that we have met the PCI security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

 

HOW WE USE COOKIES

A cookie is a small file which is stored on your computer by your browser. Cookies are widely used to make a website work more efficiently, as well as to provide information about your preferences.

Cookies allow our website to respond to you as an individual and to tailor its content to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. A list of cookies which may be used by us is shown at the end of this document.

There are several types of cookies.

Session Cookies:

These are temporary cookies which remain in the cookie file of your browser only until your browser is closed. Session cookies enable our website to remember which pages you have visited and to store your selections so that you don’t get asked for the same information repeatedly.

Persistent Cookies:

Persistent cookies help websites remember your preferences and interests when you visit them again. These help the website deliver results more quickly and provide more convenient access. For example, you may not have to login again, or based on your previous visit, content which is most likely to be of interest will be shown to you. Persistent cookies usually have a defined lifetime.

Google Analytics Cookie:

The Google Analytics cookie can last for up to 2 years and counts the number of website visitors, the pages viewed and duration on each page, as well as your path through our website. This information is used to detect problems with the usability of our website, and to help us improve the experience for our users.

 

CONSENT TO COOKIES

By continuing to use our website, we assume that you consent to the use of cookies by Forever Crystal as described in this Policy. If you choose to disable cookies, you may find that some functions of our website will not work as effectively and your user experience may be adversely affected.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

HOW TO CONTACT US

 If you wish to amend or to remove the information that we retain about you, you may do so by:

  • writing to us at Forever Crystal, 12 Lancaster Rise, Belper, Derbyshire, DE56 1HF;
  • calling Customer Services on 01773 820287; or
  • emailing us at info@forevercrystal.co.uk

  

LIST OF COOKIES WE MAY USE

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.